Coventry Accommodation Ltd – Terms & Conditions of Stay

License to Occupy (Not a Tenancy)

• Your booking gives you a temporary licence to occupy the property for the dates agreed.
• This is not a tenancy and you do not gain exclusive possession.
• You have no rights under the Housing Act 1988 or other tenancy laws.
• You must vacate the property at the end of your booking.

Booking & Payment

• A deposit equal to 50% of the total rental amount is due at the time of booking.
• The remaining balance is due 30 days prior to the arrival date.
• Payment may be made by credit card, PayPal, or bank transfer.
• All prices are subject to change without notice and are quoted in GBP
• All bookings must be paid in full before arrival unless otherwise agreed.
• Prices may change without notice but will be fixed once your booking is confirmed.
• We reserve the right to refuse a booking at our discretion.

Cancellation & Changes

• Cancellations made 60 days or more prior to the arrival date will receive a full refund of the deposit.
• Cancellations made between 30 and 60 days prior to the arrival date will receive a 50% refund of the deposit.
• Cancellations made less than 30 days prior to the arrival date are non-refundable.
• We strongly recommend purchasing travel insurance to cover any cancellations or interruptions to your trip.

Check-In & Check-Out

• Check-in: after 3:00 pm.
• Check-out: by 10:00 am.
• Late check-out may be arranged in advance and is subject to availability.
• Early check-in may be arranged in advance and is subject to availability.
• Overstaying: Unauthorised late departures may be charged at up to 200% of the nightly rate. Online Travel Agency (OTA) bookings, this will be handled via the platform’s resolution process.

Maximum Occupancy

• The property is designed to comfortably accommodate a maximum of guests which will be on the specific listing
• Overcrowding is strictly prohibited and will result in immediate eviction without refund.
• Children of all ages are considered guests and must be included in the total occupancy.

Pets

• Pets are not allowed in some properties by pre-arrangement
• Service animals are allowed with proper documentation.

Smoking

• Smoking is strictly prohibited inside the property and on the property. Any evidence of smoking inside the cabin will result in a minimum cleaning fee of £500.

Heating & Energy Fair Usage

• Heating is set to maintain around 21°C daytime/evening and 18°C overnight. The boost function can be used for extra warmth.
• Occasional boosting is included. Excessive use (for example, running boost continuously for long periods or significantly above normal levels for the property) may result in additional charges.
• For direct bookings (made via phone, email, or our website), such charges will be applied directly to the card used for payment or invoiced to you.
• For bookings made via an Online Travel Agency (OTA) such as Airbnb or Booking.com, any such charges will be handled in line with that platform’s payment and resolution processes.
• A clear breakdown will always be provided if charges apply.

Guest Responsibilities

You agree to:

• Treat the property and neighbours with respect.
• Keep noise to a minimum. Quiet hours: after 10 pm.
• No smoking inside the property. Evidence may result in specialist cleaning charges.
• Ensure only registered guests stay overnight.
• Not sublet, assign, or share the property without consent.
• Lock doors and windows when leaving.
• Not use the property for illegal, immoral, or commercial purposes.

Security Deposit & Additional Charges

Additional charges may apply for:

• Lost keys or lock changes.
• Damage, missing items, or misuse of appliances.
• Excessive cleaning if the property is left in poor condition.
• Excessive energy use.
• Unauthorised late checkouts or overstays.
• For direct bookings, charges may be applied directly or invoiced.
• For OTA bookings, charges will be handled via the relevant platform’s resolution process.

Liability

• You are responsible for your personal belongings.
• We recommend travel insurance.
• We are not liable for loss, damage, or injury except where required by law.
• You are responsible for the actions of all members of your party and any visitors.

Right of Entry

• We may access the property at reasonable times for cleaning, inspection, or maintenance.
• In emergencies, or if we suspect damage or serious rule breaches, we may enter immediately.
• We will always try to notify you first.

Services & Utilities

• Utilities and internet are provided but may occasionally be interrupted.
• Refunds will not be given for outages beyond our control.
• Guests use internet and appliances at their own risk.

Insurance & Personal Property

• Our insurance does not cover your personal belongings.
• You are responsible for arranging your own insurance.

Data Protection

• We process your personal data in line with the UK GDPR and Data Protection Act 2018.
• We only use your data for booking and legal purposes.
• We keep your information secure and do not share it unlawfully.

Complaints

• Please raise any issues as soon as possible so we can resolve them.
• If unresolved, please write to us within 14 days of departure to info@coventry-accommodation.co.uk

Governing Law

These terms are governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Your Agreement

By booking and staying, you confirm that you:

• Have read and understood these Terms & Conditions.
• Accept that your stay is on the basis of a license to occupy only.
• Agree to comply with all house rules.

Coventry Accommodation Ltd
📧 info@coventry-accommodation.co.uk | ☎ 02476 951995